Telehealth Consent

Effective Date: 6 August 2026

This Telehealth Consent applies only if you receive clinical services through a licensed healthcare provider made available through SwimScore or your clinic. It does not apply merely because you create a portal account, submit a specimen, or access test results.

Clinical services are provided by independent licensed healthcare providers identified to you before services are provided. SwimScore provides technology and administrative support and does not control a provider's clinical judgment.

By using telehealth services offered through this platform, you consent to receive healthcare services remotely from licensed healthcare providers using electronic communications and technology, including secure online platforms, messaging, telephone, and video.

Nature of Telehealth Services

Telehealth involves the delivery of healthcare services without an in-person visit. Through telehealth, licensed healthcare providers may review your health information, determine whether testing is appropriate, order or review laboratory testing, discuss results, provide related medical guidance, and recommend follow-up care or referrals where appropriate.

Telehealth services may include asynchronous ("store-and-forward") interactions, live video or audio consultations, written communications, or a combination of these methods.

You agree to accurately report the state where you are physically located when telehealth services are provided. Telehealth services may be provided only when the healthcare provider is authorized to practice in that state.

You understand that healthcare providers rely on the information you provide, which may be limited compared to an in-person physical examination.

Benefits and Limitations

You understand that telehealth may offer benefits such as:

  • Improved access to care
  • Convenience and flexibility
  • Reduced need for travel or in-person visits
  • Timely review of information and follow-up care

You also understand that telehealth has limitations, including:

  • Technical failures, interruptions, or delays
  • Incomplete or inaccurate information provided by you
  • Situations where an in-person examination, testing, or referral may be necessary

A healthcare provider may determine that telehealth is not appropriate for your situation and may recommend in-person care or refer you to another provider.

Risks of Telehealth

You understand that there are potential risks associated with telehealth, including but not limited to:

  • Delays in evaluation or follow-up due to technical issues or incomplete information
  • Unauthorized access to your information despite reasonable security safeguards
  • Miscommunication due to the absence of a physical examination

You acknowledge that no system is completely secure and that telehealth technologies, like all electronic systems, carry some risk.

Emergencies

Telehealth services are not appropriate for medical emergencies.

If you believe you are experiencing a medical emergency, call 911 or seek immediate in-person medical care.

Privacy and Use of Information

Your health information is handled in accordance with applicable law and the Notice of Privacy Practices of the healthcare provider providing your clinical services. Telehealth services use reasonable administrative, technical, and physical safeguards designed to protect the privacy and security of your information.

You acknowledge that electronic communications may involve inherent privacy risks and that some communications, such as standard email or SMS, may not be encrypted.

Electronic Communications

You consent to receive communications related to your care electronically, including through secure messaging, email, SMS, telephone, or video, as permitted by law. These communications may include appointment information, care instructions, test results, follow-up messages, and administrative notices.

You understand that you are responsible for providing accurate and current contact information.

Your Rights and Choice

You understand that:

  • Participation in telehealth is voluntary
  • You may withdraw your consent to telehealth at any time by notifying your provider
  • You may request in-person care where available

Withdrawing consent may limit or prevent your ability to receive services through this platform.

Consent to Telehealth and Treatment

By clicking “I Agree,” checking a related box, using another acceptance method presented through the Service, or otherwise affirmatively accepting this consent, you acknowledge and agree that: A record of your electronic acceptance of this Telehealth Consent will be maintained as part of the applicable service records.

  • You have read and understand this Telehealth Consent
  • You understand the nature, benefits, risks, and limitations of telehealth
  • You consent to receive review of health information, ordering or review of testing, discussion of results, related medical guidance, and care coordination from licensed healthcare providers through telehealth, where appropriate
  • You consent to the use of electronic communications and technology to deliver healthcare services
  • You agree to provide complete and accurate health and medical information
  • You understand that no particular diagnosis, treatment, prescription, or outcome is guaranteed.